Page ID:TOT FAQ

This Old Toilet®

ToiletTankLids.com & ThisOldToilet.com
EXPERT TOILET PARTS REPLACEMENT SERVICE
Rare Parts and Components For Old, Obsolete, Discontinued, No Longer Manufactured Toilets

Toilet Tank Lids, Covers, Tops ~ Toilet Tanks ~ Toilet Bowls ~ Toilet Seats ~ Toilet Bolt Caps
Main Lids Page ~ Lids Available In Stock ~ Identify Your Toilet ~ Cost of a New Toilet ~ Tips & Suggestions

FREQUENTLY ANSWERED QUESTIONS:

That's right.... People ask me lots of questions about toilets! ...Can you believe it?

Click on a topic link below:

In General ~ Payment & Receipt ~ Color Identification ~ Tank Lids
Toilet Seats ~ Toilet Tanks ~ Return Policy ~ Privacy Policy ~ Miscellaneous

In General:

Q: What are your hours?
A: Gary, our toilet expert, is available Monday - Saturday 8 - 5 (Pacific Standard Time) via email and telephone.
Website ordering is open 24 hours, seven days a week, 365 days per year. Shipments depart Monday through Friday except for holidays. The internal tank repair parts department is available Monday - Friday 8 - 5 (Eastern Standard Time) via email and telephone. We operate offices and warehouses, there is no physical store.

Q: What brand is UPC?
A: UPC stands for Uniform Plumbing Code, a governing body by which plumbing fixture standards are set. It is not a brand. The UPC stamp merely means that your product meets the code.

Q: What is the "Celite" (Cell-e-tay) brand?
A: Celite is a South American manufacturing plant which has supplied component parts over the years to various American import brands such as St. Thomas Creations, Barclay Products Limited, Laufen (Burgess), and most recently Cheviot. Toilet bowls with the Celite logo on them were actually sold under another brand name.

Q: Do you have pictures?
A: Yes, for tank lids marked, "
Photo Available" in our stock list. And for some tanks and bowls. Email us a request stating the item, brand and model you want to see. We will send you an email with a photo attached. These photos are generally of white and are for model identification only, not color identification.

Payment, Confirmation & Receipt:

Q: Do you take credit cards?
A: Yes. Click the Buy Now button next to the item you want to order. This will transfer you to our check-out service, PayPal , the industry leader in secure online payment service. You can then use your PayPal account or Visa, MasterCard, and Discover.

Q: What if I don't have a PayPal account ?
A: Click the Buy Now button anyway. Use the second panel: "Don't have a PayPal account?" Click Continue." You will be guided through credit card payment and check-out.

Q: Why is the price cheaper on the website versus the telephone?
A: 1) The fee charged by our service provider is lower for online payments because the risk of fraud is lower. 2) "Seller Protection" benefits apply to online payments, phone payments are "ineligible." 3) The Buy Now button on our website prepares an order description and price automatically, phone orders must be prepared manually. 4) Payment data can be entered directly by the buyer on web orders, but on phone orders it must be dictated by the buyer, heard clearly by the seller and typed accurately by the seller. (Some letters sound alike in many telephone environments: B, C, D, P, T - F, S - M, N.) The most difficult examples we encounter are: Cell phone from car with road/wind noise. English is a second language. Dog barking in background. Baby crying near caller. Children screaming near caller. Music, radio or TV behind caller. Construction noise near caller. Speaker phone. Speed talkers. Weak connection from cordless or cell phone. Spouse in background coaching caller. Save $5.00 - $10.00 on web orders.

Q: Can I pay by check?
A: Yes. Postal mail a note stating the item you want; your shipping address; your phone number; and include a check* or money order payable to This OldToilet for the amount** shown for the item. Send to:

This Old Toilet
948 Dolores Ave
Los Altos, CA 94024-6010

* Include your bank's telephone number so that we can verify funds prior to shipment. If we are unable to verify funds, please allow two weeks from receipt of check to shipment of lid.

** If delivery is to California, add 8.25% for sales tax. (Rate is for Santa Clara county, where title passes, per State Board of Equalization regulations.)

Q: Can you ship C.O.D.?
A: Yes. If paying by check, some customers prefer this rather than sending a check with the order. However, there is a $8.50 extra fee. (This is the amount charged by UPS for that service.) Add $8.50 to payment amount and specify "Ship C.O.D." on your order.

Color Identification:

Q: How can I tell what the name of my color is?
A: This is difficult. But here's a way to get started: Church toilets seats in Sheboygan Falls Wisconsin makes toilet seats for many of the toilet manufacturers of today and yesterday. Go to their web site and study their color chart.

A: The names in our descriptions are colored to give an approximation of the color. But the surest thing to do is send us a color sample with your order.

     

A: Real colored porcelain vitreous china chips from actual toilets are available for $9.00 each. Go to this page.

Q: Do any of the numbers inside my toilet indicate the color name ?

A: No.

Q: I can't tell if my color is White or Bone*. What should I do?

A: If your kitchen has white appliances, compare to those.

A: Or take a sample from your toilet to a plumbing store that displays fixtures and compare to those. (Home Depot, Lowe's, etc. have displays.) If there are no bone* displays in the fixture area, go to the toilet seat section. When viewed separately it is difficult to distinguish white and bone*. When held next to each other it is easy to tell the difference.

A: Compare by holding a piece of white paper next to your toilet. If the toilet and the paper match your color is white. If your color is Bone, you'll see a difference.

* There are many "off-whites" - American Standard Linen & Bone, Kohler Biscuit & Almond, Eljer Natural

(You might be color blind.) Article - WikipediA, Article - Color blindness More Prevalent Among Males

Toilet Seats:

Q: Do you have toilet seats for the American Standard Vent-Away style toilets?
A: Please
contact us for information, pricing and availability.

Q: Are toilet seats still available for old, discontinued toilet colors?
A: Yes. We can supply new, durable plastic seats in 100 colors to match 13 toilet manufacturers. Go to our Toilet Seats page for information.

Q: Can you get toilet seats for the old Kohler Rochelle (K-3385EB) one-piece toilet?
A: Yes. We can order new enameled wood replacement seats in white and many colors. We also have some colors in original plastic model #K-4675. Go to our Rochelle Seat Department for information.

Q: Can you get toilet seats for the old Case one-piece toilets?
A: Yes. We have new replacement seats in white and some colors for the Case #1000/3000 round-front and #1100 elongated. Go to our Case Seat Department for information.

Q: Do you have toilet seats for the Eljer Emblem toilet?
A: Yes, we have white and some colors. Go to our Emblem Seat Department for information.

Q: Are toilet seats available for the Kohler Champlain (K-3390EB)?
A: Yes, we have white and some colors. Go to our Champlain Department.

Q: Can you get toilet seats for the Jacob Delafon Fleur toilet?
A: Yes, go to our Jacob Delafon Department for information.

Toilet Tanks:

Q: Can you get salvaged toilet tanks also?
A: Yes. We have 100 salvaged tanks in stock. Visit our Toilet Tanks page.

Q: My toilet tank is cracked. Can I glue it or seal it?
A: No, this is a dangerous idea. Once a crack has emerged, the tank or entire toilet should be replaced as soon as possible. A crack, even if repaired, may get bigger and in some cases the tank may break apart. In this event, the fill-valve will think the tank is empty and it will stay on and water will run continuously in your house causing a flood and serious water damage. If your tank is cracked, we recommend that you shut off the water supply valve to the toilet right now. Visit our Toilet Tanks department for old, obsolete, discontinued, no longer manufactured, salvaged toilet tanks.

A: There are porcelain repair products on the market, but they should only be used for cosmetic areas such as the lid or exterior of a bowl. These products may not provide structural strength.

Q: Do you sell the inside working parts for the tank?
A: Yes. Call 800-658-4521, menu #1, M- F, 8 - 5, EST
.

Return Policy:

A lid can be returned within one week of arrival if it does not fit or match color. Upon arrival of the lid back to us undamaged, a refund will be issued less a handling fee of up to $36.00. Call 650-483-1139 for a Return Authorization number. The return shipment must be in the original carton with original packing secured for safe transit and insured if over $100.00. Shipment must be sent freight prepaid.

A tank can be returned within one week of arrival if it does not fit or match color. Upon arrival of the tank back to us undamaged, a refund will be issued less a handling fee of up to $70.00. Call 650-483-1139 for a Return Authorization number. The return shipment must be in the original carton with original packing secured for safe transit and insured if over $100.00. Shipment must be sent freight prepaid.

Other items not detailed here are subject to restocking and handling fees depending on circumstances. Contact us for details.

Clearance Center toilet seats, toilet bolt caps, and color charts are not returnable.

Cancellation Policy: If an order has been packed but not shipped there is an $20.00 cancellation and refund fee. If an order has been shipped but not delivered, that constitutes a return (see above), not a cancellation.

Refund Policy: Refunds for returned items are are subject to safe arrival back to us, and inspection for original condition.

100% restocking charge on unauthorized returns.

Processing RGAs, returns, credits and refunds is like driving in reverse - it's harder and slower. Please allow 30 - 45 days for refund to post.

Privacy Policy:

Q: What is your privacy policy?
A: Our privacy notice discloses the privacy practices for www.ThisOldToilet.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 650-483-1139 or Gary@Tjader.com.

Miscellaneous:

Q: How can I know that you are a trustworthy merchant?
A: Several ways - We are a member of the Los Altos Chamber of Commerce and we are accredited by the Better Business Bureau (A+rating) and we are a Pay Pal Verified Seller since 2003. Click the link to view our certification. (Pay Pal login required.) We've been featured in the San Jose Mercury News and Angie's List Magazine. ...We're for-real! ( We were formerly Tjader Sales, a kitchen, bath and plumbing Manufacturer's Representative serving northern California and western Nevada from 1989 to 2010.)

Q: I have an old toilet to dump. Where can I take it?
A: Contact your garbage company. They will refer you to approved toilet disposal locations. If you are in Santa Clara, San Mateo, or Alameda county in California, click this link to find a toilet disposal pick-up service: www.ToiletSalvage.com

Q: How did you get into this business?
A: Gary was born into a family-owned wholesale plumbing supply business in the 1950's and was a manufacturer's representative for luxury kitchen, bath and plumbing products for 25 years. From 1997 through 2000 Gary was a volunteer advisor on two internet plumbing advice web sites. A recurring question was, "Where can I find a tank lid for my old toilet?" ...Some people were downright desperate: "PLEASE. Help me! Where can I find a lid?" One day Gary took a chance and answered, "I'll find you your lid for $100.00." (...And then thought, "How am I gonna do that?") They said, "Fine, how long will it take?" The lid was procured, the payment was made, the business was born. "Find a need an fill it.", Ruth Stafford Peale.

Q: How did you end up being an article in the newspaper?
A: An editor at the San Jose Mercury News saw our web site when he needed to replace a toilet tank lid broken by one of his children. He thought it might be an interesting subject and suggested it to a columnist.

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Toilet Glossary  ~ Toilet Tips & Trivia ~ Toilet Disposal

Internal Tank Repair Parts ~ Identify Your Toilet ~ Cost of a New Toilet

Donations to Public Schools & Housing


Toilet Tank Lid

We've Got Lids

Lots of Lids

Office, Los Altos, California

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Many Satisfied Customers Since 1999 ~ Available seven days a week

"The Toilet Lid King",, per the San Jose Mercury News
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See us featured here: The Old House Web, The San Jose Mercury News ~ Recommended by: The Philadelphia Inquirer, Alan Heavens



E-mail: Gary@Tjader.com ~ Phone: 650-483-1139 PST